Frequently Asked Questions
Find answers to the most common questions about AI Strategy Vault. If you don't find what you're looking for, feel free to contact our team for personalized assistance.
Library Access & Accounts
How do I access the AI Strategy Vault library?
To access our document library, you'll need to create an account and select a subscription plan. Visit our services page to choose the plan that best fits your needs, then complete the registration process. Once approved, you'll receive login credentials and immediate access to our full collection.
What are the different subscription plans?
We offer three main plans: Individual (for solo executives and consultants), Team (for small to medium organizations), and Enterprise (for large corporations with custom needs). Each plan includes different levels of access, download limits, and consulting hours. Contact us for detailed pricing and feature comparisons.
Is there a free trial available?
Yes, we offer a 14-day free trial for new users. During the trial, you'll have access to a selection of our most popular documents and can download up to 5 files. This allows you to experience the quality of our content before committing to a subscription.
How long does account approval take?
Most accounts are approved within 24-48 hours during business days. We verify professional email addresses to ensure quality access to our resources. Enterprise accounts may take longer due to additional verification requirements.
Can I share my account with colleagues?
Individual accounts are for personal use only. For team access, we recommend our Team or Enterprise plans, which include multiple user accounts and collaborative features. Sharing individual accounts violates our terms of service and may result in account suspension.
Document Content & Quality
What types of documents are available?
Our library includes comprehensive guides, frameworks, case studies, templates, and research reports covering AI strategy, implementation, ethics, governance, and industry-specific applications. Documents range from executive summaries to detailed implementation playbooks.
How often is the library updated?
We update our library quarterly with new documents and revisions to existing ones. This ensures our content reflects the latest AI developments, regulatory changes, and industry best practices. Subscribers receive notifications about new additions.
Are the documents written for technical or business audiences?
Our documents are written specifically for executives and business leaders, not technical teams. We focus on strategic implications, business value, and high-level implementation guidance rather than technical details or code.
Do you provide original research or curated content?
We provide both original research conducted by our team and curated content from leading AI experts and organizations. All documents undergo our rigorous review process to ensure quality, relevance, and strategic value for our audience.
Can I request specific topics or documents?
Yes, we welcome topic suggestions from our subscribers. While we can't guarantee immediate fulfillment, popular requests often become part of our regular content updates. Enterprise clients can request custom research and analysis.
Consulting Services
What consulting services do you offer?
Our consulting services include AI strategy development, implementation planning, organizational readiness assessments, change management support, and customized training programs. We also offer expert reviews of existing AI initiatives and competitive analysis.
How much do consulting services cost?
Consulting fees vary based on project scope, duration, and complexity. We offer both hourly rates and fixed-price projects. Contact us for a customized proposal based on your specific needs. Many of our subscription plans include consulting hours as part of the package.
Do you work with startups or only large corporations?
We work with organizations of all sizes, from early-stage startups to Fortune 500 companies. Our approach is tailored to each client's maturity level, resources, and strategic goals. We have extensive experience helping startups leverage AI for competitive advantage.
How long do consulting engagements typically last?
Engagement length varies widely. A strategic assessment might take 2-4 weeks, while a full AI transformation program could span 6-12 months. We work with clients to define realistic timelines that balance thoroughness with business needs.
Can you help with technical implementation?
While our primary focus is strategic guidance, we can recommend technical partners and provide oversight for implementation projects. For hands-on technical work, we collaborate with specialized AI development firms to ensure comprehensive support.
Privacy & Security
How do you protect my personal information?
We implement industry-leading security measures including encryption, secure data centers, regular security audits, and strict access controls. Our privacy policy details how we collect, use, and protect your information. We never sell personal data to third parties.
Is my download history tracked?
We track basic usage analytics to improve our services, but we do not monitor specific document content or share individual download histories. Usage data is aggregated and anonymized for service improvement purposes only.
Can I download documents for offline use?
Yes, subscribers can download documents for offline use within their organization's network. However, documents are licensed for internal use only and cannot be redistributed or shared externally without permission.
What happens if I cancel my subscription?
Upon cancellation, your account access is immediately suspended. Downloaded documents remain accessible, but you lose access to new content and updates. We retain account information as required for legal and tax purposes, but you can request deletion of personal data.
Technical Support & Billing
What if I have trouble accessing documents?
Our support team is available during business hours to help with access issues. Most problems are resolved quickly through our help center or direct support. Enterprise clients have priority support with dedicated account managers.
What payment methods do you accept?
We accept major credit cards, ACH transfers, and wire transfers for enterprise accounts. All payments are processed securely through PCI-compliant gateways. Invoices are available for accounting purposes.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the next billing cycle. Upgrades are prorated, while downgrades may result in credit adjustments. Contact our team to modify your subscription.
Do you offer refunds?
We offer a 30-day money-back guarantee for annual subscriptions. Monthly subscriptions can be canceled at any time with no further charges. Refunds are processed within 5-10 business days. Consulting services are subject to separate refund policies.
Still Have Questions?
If you couldn't find the answer you're looking for, our team is here to help. Contact us directly for personalized assistance with your specific situation.
General Inquiries
For questions about our services, pricing, or general information.
Email: [email protected]
Phone: +1 (555) 123-4567
Technical Support
For account access, downloads, or technical issues.
Email: [email protected]
Response Time: Within 4 hours